Shipping Policy

Last Updated: April 23, 2026

This Shipping Policy forms an integral part of the Terms and Conditions of Cucino Foods and Beverages Private Limited (“Company”, “we”, “us”, or “our”) and governs the shipment and delivery of products purchased from or distributed by the Company.

1. Scope of Delivery

The Company’s products are primarily made available through third-party logistics and quick commerce platforms. Accordingly, delivery coverage is determined by the serviceability and operational reach of such third-party partners.

The Company does not guarantee availability or delivery in all locations and reserves the right to restrict delivery to specific areas at its sole discretion.

2. Orders Through Third-Party Platforms

Orders placed through third-party platforms, including but not limited to Swiggy Instamart, shall be subject to the shipping, delivery timelines, service levels, and operational policies of the respective platform.

The Company shall not be responsible for:

Delivery timelines or delays
Rider availability or logistics constraints
Order batching or routing decisions
Any service interruptions on such platforms

All shipping-related queries for such orders must be directed to the respective platform.

3. Orders Placed Directly with the Company

In the event the Company enables direct orders through its own website or channels:

Shipping timelines are indicative and may vary based on location, order volume, and external factors.
The Company shall process orders within a commercially reasonable timeframe; however, dispatch and delivery are not guaranteed within a fixed period unless explicitly committed.
Shipping charges, if applicable, shall be communicated at the time of checkout.

4. Delivery Timelines

Estimated delivery timelines, if displayed, are indicative and not binding.

Delays may occur due to factors beyond the Company’s control, including but not limited to:

Traffic and logistical constraints
Weather conditions
Operational disruptions
Regulatory restrictions

The Company shall not be liable for any delay in delivery arising from such circumstances.

5. Risk and Title

Risk in the products shall pass to the customer upon delivery of the product to the customer or to the designated delivery address.

For orders fulfilled through third-party platforms, risk shall pass in accordance with the policies of the respective platform.

6. Delivery Attempts

In case of failed delivery attempts due to:

Incorrect address provided by the customer
Customer unavailability
Refusal to accept delivery

the Company and/or its logistics partners reserve the right to cancel the order without obligation for re-delivery or refund, subject to applicable platform policies.

7. Inspection at Delivery

Customers are advised to inspect the package at the time of delivery.

Any issues such as:

Damaged packaging
Missing items
Incorrect products

must be reported immediately to the delivery partner or relevant platform. The Company shall not be responsible for claims raised after a reasonable period post-delivery, except as required under applicable law.

8. Force Majeure

The Company shall not be liable for any failure or delay in delivery arising out of events beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, lockouts, pandemics, governmental actions, or disruptions in transportation networks.