Cancellation and Return Policy

Last Updated: April 23, 2026

This Cancellation Policy forms an integral part of the Terms and Conditions of Cucino Foods and Beverages Private Limited (“Company”, “we”, “us”, or “our”) and governs the cancellation of orders for products sold by the Company.

1. Orders Placed Through Third-Party Platforms

All orders for Cucino products placed through third-party platforms, including but not limited to quick commerce or e-commerce platforms (such as Swiggy Instamart), are subject to the cancellation, refund, and return policies of the respective platform.

The Company does not control and shall not be responsible for the cancellation processing, timelines, or decisions made by such third-party platforms.

Customers are advised to review the applicable policies of the respective platform prior to placing an order.

2. Orders Placed Directly with the Company

In the event that the Company enables direct-to-consumer sales through its own website or channels:

Orders may be cancelled only prior to dispatch.
Once an order has been processed or dispatched, cancellation requests shall not be entertained.
The Company reserves the right to refuse or cancel any order at its sole discretion, including but not limited to cases involving pricing errors, suspected fraud, or supply constraints.

3. Perishable Nature of Products

The Company’s products fall under the category of consumable food items. Due to their perishable and hygienic nature:

Cancellation, return, or exchange requests shall not be accepted once the product has been delivered, except where required under applicable law.
The Company shall not accept cancellations based on change of mind, taste preferences, or subjective dissatisfaction.

4. Failed Delivery or Refusal to Accept Delivery

In cases where:

The customer is unavailable at the time of delivery, or
The order is refused at the time of delivery

the Company and/or the third-party platform reserves the right to treat the order as completed. No cancellation or refund may be applicable in such cases.

5. Non-Delivery or Incorrect Product

In case of non-delivery or receipt of an incorrect product:

The customer must notify the relevant platform or the Company (if applicable) within 24 hours of the scheduled delivery time.
Any resolution, including replacement or refund, shall be subject to verification and the policies of the respective platform.

6. Limitation of Liability

To the fullest extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, or consequential losses arising from cancellation, non-cancellation, or delay in processing cancellation requests.

7. Policy Updates

The Company reserves the right to modify or update this Cancellation Policy at any time without prior notice. Continued use of the Company’s services shall constitute acceptance of such changes.